Craft J, Fleming R, Pickens T, Freiger B, Butler K, Chandler R, Chambless S, McAlister E, Millette N, Veazey M, Whitehead J. (2019). Program Coordinators Onboarding—It Takes a Village to Be Successful. Association for Hospital Medical Education 2019 AHME Institute; Savannah, GA.
Abstract. In AY 2013, a Program Administrator and Coordinator Leadership Team (PACLT) was established to provide mentoring to Program Coordinators (PC). PACLT members are experienced in GME and represent residency and fellowship programs. Members routinely present best practices at the monthly institution-wide PC meetings and meet regularly with the GME Director (GMED) to identify quality improvement activities. Through collaboration, a GME PC Manual (PCM) was developed. Recognizing that the ACGME Next Accreditation System is continuously evolving, there is need to frequently create new institution-level processes. With an average of one new PC per month, the group determined that a standardized and comprehensive program was needed to effectively prepare PC for internal and external requests.
The objective of this activity was to develop a comprehensive PC Onboarding Program (PCOP) to prepare new PC for their important role. Key components were to include: 1) monthly learning sessions (LS); 2) individualized training meetings with the GME Education Coordinator (GMEEC); 3) a listing of institutional resources; 4) a calendar of GME deadlines; and 5) opportunities for professional development.